TEMPLATES · AMC contract

AMC contract template: annual maintenance contract format

An AMC contract (annual maintenance contract) sets out which equipment a service company maintains, how often it visits, how fast it responds to breakdowns, and what the customer pays. This free AMC contract template covers the parties, contract terms, equipment schedule, contract value and payment instalments, as a printable PDF or an editable Excel that calculates the totals and due dates.

Download free PDF

PDF downloads straight away, no form. The Excel asks for your name, company, work email and team size.

This template is a general starting point, not legal advice. Attach your own terms and conditions and have the contract reviewed by a qualified legal adviser before use.

Who it is for

Service companies that maintain customers' equipment on a yearly contract: HVAC and chiller maintenance, lifts, fire and safety systems, kitchen and other equipment, and facility management contractors.

What an AMC contract should include

Parties: company name, address, contact person and designation, phone or email, and TRN, VAT or CR number for both the service provider and the customer
Contract details: contract number, start and end dates, contract period in months, renewal notice period
Service levels: response time for breakdown calls, service hours for scheduled visits, and whether emergency call-outs outside those hours are included or chargeable
AMC type: comprehensive (parts and labour included) or non-comprehensive (labour only, parts extra)
PPM visits per year: for example 2, 4, 6 or 12
Equipment covered (Schedule A): description, make, model and serial number, location, quantity and annual price per unit
Contract value and payment: value excluding VAT, VAT rate, total, payment terms and method, payment frequency and an instalment schedule
Signatures: name, designation, date, signature and company stamp for both parties

How to fill it in

Enter both parties' details and the contract number.
Set the start date and contract period. In the Excel, the end date calculates itself.
Agree the service levels: breakdown response time, service hours and emergency call-outs.
Choose comprehensive or non-comprehensive, and the number of PPM visits per year.
List every unit covered in Schedule A, with its annual price.
Choose the payment frequency. In the Excel, the VAT, total, instalment amounts and due dates calculate themselves; set your currency and VAT rate first.
Attach your terms and conditions, then both parties sign and stamp.

Comprehensive or non-comprehensive?

AMC type	What the fee covers	Parts
Comprehensive	Scheduled PPM visits, breakdown labour and parts	Included in the contract value
Non-comprehensive	Scheduled PPM visits and breakdown labour	Quoted and charged separately

WITH ZENTID

Doing it without paper

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With Zentid, each AMC contract holds its covered equipment, and the Asset management agent plans the PPM visits from it. Zentid reminds you before each contract's renewal falls due. Technicians receive each visit on WhatsApp or in the Zentid Field app, and every service report is kept against the contract and the asset's history.

Frequently asked questions

What is an AMC contract?

An AMC, or annual maintenance contract, is an agreement where a service company maintains a customer's equipment for a set period, usually a year. It covers scheduled PPM visits, breakdown response and the fee.

What is the difference between a comprehensive and a non-comprehensive AMC?

A comprehensive AMC includes parts and labour in the contract value. A non-comprehensive AMC covers labour only, and parts are charged separately.

How many PPM visits should an AMC include?

It depends on the equipment, how hard it runs and the manufacturer's guidance. The template lets you choose 2, 4, 6, 12 or another number.

Is this template legally binding?

It is a starting point, not legal advice. Add your own terms and conditions, such as scope, exclusions, warranty, liability and termination, and have a legal adviser review the contract before you use it.

Does the Excel work out the instalments?

Yes. Choose annual, half-yearly, quarterly or monthly payments and the Excel calculates each instalment and its due date from the start date.

Which currency and VAT rate does it use?

Any. Choose your currency and enter your VAT rate, for example 5% in the UAE or 15% in Saudi Arabia.

Do I need to sign up to download it?

No for the PDF: it downloads straight away. The editable Excel asks for your name, company, work email and team size.

In one paragraph

Zentid's free AMC contract template is a two-page annual maintenance contract for service companies. It covers both parties, contract dates and renewal notice, breakdown response time and service hours, comprehensive or non-comprehensive cover, PPM visits per year, a schedule of covered equipment with annual prices, contract value with VAT, payment frequency and instalments, and signatures with company stamps. It comes as a printable PDF and an editable Excel that calculates totals, instalments and due dates, in any currency. It is a starting point, not legal advice.