Refund Policy

This Refund Policy explains how Zentid Computer Systems Software Trading L.L.C, registered office at Office 2104, Citadel Tower, Business Bay, Dubai, UAE ("Zentid", "we", "us", or "our"), handles billing, cancellations, and refunds for subscriptions to our field service management platform, accessible at https://zentid.com/ (the "Site"). By subscribing to our services, you agree to the terms of this Refund Policy.

1. Subscription & Billing

Zentid is offered on a subscription basis, billed in advance on a recurring cycle (monthly or annually, as selected at checkout). Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

2. Free Trial

Where a free trial is offered, no payment is collected during the trial period. If you do not cancel before the trial ends, your subscription will begin and your chosen payment method will be charged automatically.

3. Refund Eligibility

Because our services are delivered immediately upon subscription activation (account provisioning, platform access), payments are generally non-refundable. We may, at our discretion, issue a full or partial refund in the following circumstances:

• Duplicate or erroneous charges: You were charged more than once for the same billing period, or charged in error due to a processing mistake on our part.
• Service unavailability: You experienced a significant, sustained outage of the platform that materially prevented you from using our services during the billing period.
• Cancellation within 7 days of first purchase: If you cancel your first paid subscription within 7 days of the initial charge and have not made substantial use of the platform, you may request a full refund of that charge.

Refund requests outside of these circumstances, including requests due to change of mind, lack of use, or dissatisfaction with features that were available at the time of purchase, will be reviewed on a case-by-case basis and are not guaranteed.

4. Cancellations

You may cancel your subscription at any time from your account settings or by contacting us at connect@zentid.com. Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period; you will continue to have access to the platform until the end of the period you have already paid for.

5. Non-Refundable Items

The following are not eligible for refunds: partially used billing periods following a voluntary cancellation, add-on services or one-time setup/onboarding fees that have already been delivered, and charges disputed more than 30 days after the transaction date.

6. How to Request a Refund

To request a refund, contact us at connect@zentid.com with your account details and the reason for your request. We aim to review and respond to refund requests within 5 business days. Approved refunds are issued to the original payment method and may take additional time to appear depending on your bank or card provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of significant changes by posting the updated policy on our Site with a new "Last Updated" date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Zentid Computer Systems Software Trading L.L.C
Registered Office: Office 2104, Citadel Tower, Business Bay, Dubai, UAE
Email: connect@zentid.com
Phone:+971 503533460