Product 01 · Field Service Management

Field Service Management

Manage your entire service lifecycle from one connected platform. Schedule jobs, dispatch technicians, manage work orders, handle contracts, generate invoices, and monitor operations with complete visibility.

Work Order Management

Create, assign, track, and complete every service job from a single, connected workspace.

Scheduling & Dispatch

Plan technician schedules, assign jobs, and optimize daily field operations with ease.

Service Dispatch System

Coordinate field teams in real time and ensure the right technician reaches every job faster.

AMC & Contract Management

Manage recurring maintenance contracts, renewals, and customer agreements from one place.

Asset Management

Maintain complete asset records, service history, and maintenance information throughout the asset lifecycle.

SLA Management Reminders

Monitor response times, track service commitments, and stay compliant with customer SLAs.

Invoicing & Payments

Generate professional invoices, track payments, and streamline your billing process.

Reporting & Analytics

Monitor operational performance with real-time dashboards and actionable business insights.

Workforce Management

Track technician attendance, productivity, and workforce performance to improve operational efficiency.

Explore Field Report

Product 02 · Field Report

Field Report

Create professional service reports faster with AI-powered documentation, digital evidence collection, and centralized report management — from the web or WhatsApp, before leaving the job site.

AI Report Generation

Transform technician notes, voice inputs, and job details into professional service reports within minutes.

Web & WhatsApp Reporting

Create, edit, and submit service reports from the web or directly through WhatsApp with ease.

Photo & Site Documentation

Capture before-and-after photos, site observations, and supporting evidence to validate every completed service.

Digital Signatures

Collect technician and customer signatures digitally to confirm completed work and maintain clear service records.

Custom Checklists

Standardize inspections with customizable checklists automatically included in every completed service report.

Branded Templates

Generate consistent, professionally branded reports that reinforce your company's identity with every customer interaction.

Report Library & Export

Securely store, search, organize, and export every service report from one centralized location.

Explore Field Workforce

Product 03 · Field Workforce

Field Workforce

Gain complete visibility into your field workforce with tools for attendance, live tracking, scheduling, and performance monitoring improving accountability across every field team.

GPS Attendance

Capture GPS-verified attendance, manage work hours, and eliminate manual time tracking across every field operation.

Shift & Leave Management

Plan technician shifts, manage leave requests, and maintain organized schedules from one centralized platform.

Overtime Tracking

Automatically calculate overtime hours to simplify payroll processing and improve workforce transparency.

Live Technician Tracking

Monitor technician locations, availability, and job status in real time for better field coordination.

Route History & Site Verification

Review technician travel history and verify on-site arrivals using GPS timestamps and geo-fenced locations.

Performance & Utilization

Measure technician productivity, workforce utilization, and operational performance to improve resource planning.

Activity Logs

Maintain a complete history of technician activities, job progress, and daily field operations for greater visibility.

Explore Field CRM

Product 04 · Field CRM

Field CRM

Manage leads, quotations, customers, and long-term relationships from one connected workspace — so sales and service teams stay organized and respond faster.

Lead Capture

Capture enquiries from multiple channels and organize every opportunity in one centralized workspace.

Lead Assignment & Follow-ups

Assign leads to the right teams and automate follow-up reminders to improve response times and conversions.

Pipeline & Activity Tracking

Monitor sales progress with visual pipelines and complete activity timelines for every customer interaction.

Quote Builder & Templates

Create professional quotations quickly using customizable templates that ensure consistency and reduce manual effort.

Quote Approval & Tracking

Manage approval workflows, track customer engagement, and analyze quotation outcomes to improve conversion rates.

Customer Database

Maintain centralized customer profiles with contact details, account information, and organizational contacts in one place.

Service & Communication History

Access complete service records, technician visits, emails, calls, WhatsApp conversations, and customer interactions instantly.

Contract Tracking

Monitor service agreements and AMC contracts with automated reminders for renewals and key contract milestones.

Modular Apps

Extend Your Platform with Modular Apps

Every Zentid app is designed to solve a specific operational need while working seamlessly with the rest of the platform.

Inventory

Manage inventory across warehouses and service vehicles with complete visibility into stock, purchasing, material requests, and inventory movements.

Multi-Location Inventory
Item Catalog
Material Requests
Purchase Management
Delivery Notes
Inventory Tracking

Assets

Maintain a centralized register of customer assets with complete service history, warranty tracking, and lifecycle visibility.

Asset Register
Asset Hierarchy
Warranty & AMC Tracking
Asset Health Monitoring
Service History
Asset Categories

Contracts

Manage recurring service contracts, preventive maintenance schedules, renewals, billing, and customer agreements from one platform.

Contract Management
Preventive Maintenance Scheduling
Contract Billing
Renewal Management
SLA Management
Contract Documents

Projects

Plan, execute, and monitor installation and project-based work with structured phases, budgets, and AI-assisted planning.

Project Planning
AI Project Builder
BOQ Management
Budget Tracking
Milestones & Phases
Project Work Orders

Fleet

Manage vehicles, drivers, routes, and fleet operations while connecting every trip directly to field service activities.

Vehicle Management
Driver Management
Trip & Route Planning
Fleet Maintenance
Depots & Locations
Fleet Mapping

Service Portal

Provide customers with a branded self-service portal to book services, track requests, and manage service interactions online.

Client Portal
Online Service Booking
Request Tracking
Property Access Control
White-Label Branding
Portal Management

FieldFinance

Manage field expenses, on-site collections, reimbursements, and cash reconciliation with complete financial visibility.

Expense Management
Payment Collections
Cash Reconciliation
Reimbursements
Approval Workflows
Financial Insights

HR & Culture

Manage attendance, leave, payroll, and employee engagement while supporting a connected and productive field workforce.

Attendance Management
Leave Management
Payroll Management
Employee Recognition
Team Updates
Workforce Overview

FAQ

Frequently asked questions

Zentid products are complete solutions designed for specific business functions, such as Field Service, Field Workforce, Field CRM, and Field Report. Apps are modular tools that can be added to extend your workspace based on your operational requirements.

Yes. Zentid follows a modular approach, allowing businesses to enable only the apps they require. Additional apps can be added without changing your existing workflows.

Yes. Zentid connects field service, workforce management, CRM, reporting, inventory, contracts, projects, fleet, finance, and HR through one integrated platform. This eliminates disconnected systems and improves operational visibility.

Yes. Zentid is built as a modular Field Service Management platform, allowing you to start with the products and apps you need today and add new product/app as your business expands.

Yes. Zentid is designed for a wide range of field service industries, including HVAC, facilities management, cleaning, pest control, fire & safety, MEP, and maintenance companies. Businesses can configure products, apps, and workflows to match their operations.

Yes. Zentid supports businesses operating across multiple branches, warehouses, customer sites, and service locations, helping teams manage operations from one centralized platform.

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