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The field service platform for the Middle EastNew

One OS To Run Everything in the Field

Bring workforce operations, customer management, reporting, and service delivery into one connected platform that gives your team greater visibility, control, and operational efficiency with Zentid Field Operating System.

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Trusted by 0+ service teams across HVAC, solar & facilities

POWERING FIELD TEAMS ACROSS THE REGION

THE PLATFORM

The Problem with Disconnected Operations

Jobs, teams, and customer information live across multiple tools, creating gaps that slow decisions and make coordination harder every day.

Poor Workforce Visibility

Without a real-time view of field activity, managers spend valuable time chasing updates instead of managing operations effectively.

One loginOne billOne permission model

Spreadsheet Dependency

Scheduling, tracking, and operational records rely on spreadsheets that become outdated, difficult to manage, and prone to errors.

Manual Reporting

Technicians spend valuable time creating reports manually instead of completing jobs and serving customers in the field.

Missed Customer Follow-Ups

Customer enquiries, quotations, and follow-ups slip through communication gaps, resulting in missed opportunities and delayed responses.

WhatsApp Chaos

Important job updates disappear inside busy chat groups, making information difficult to find when teams need it most.

MEET FIELD OS

Four Products, One Platform, One OS, for Entire Field Operations

Our Field OS product runs on a shared core; one customer record, one job record, and one source of truth. Start with what you need today and expand without changing systems.

One customer and job record across all products
One login, billing, and permission model
Teams work from the same operational data
Start with one product and expand as your business grows

Field ServiceField WorkforceField CRMField Report

Start with one product. Connect the rest as your business grows.

Field Workforce

Field Report

Field Service

Field CRM

FOUR PRODUCTS, ONE PLATFORM

Built for every layer of your field operations

Service Delivery

Field Service

Manage every service job from request to completion with complete control.

Work Orders & SLAs

Instant Invoicing

Contracts & Maintenance Plans

WO-1206

Closed

Chiller service · Lulu Hypermarket

Labor

450 AED

Parts & refrigerant

1,240 AED

Contract discount

-90 AED

Invoice INV-231

1,600 AED

Reporting & Analytics

Field Report

Create professional reports and gain operational insights from every completed job.

Digital Forms

Photo & signatures

Auto-branded PDFs

AC Maintenance — Marina Tower

WO-2841 · Ahmed K.

Completed

Refrigerant levels checked
Filters replaced (x4 units)

Signed off by client : R. Sultan

Workforce Operations

Field Workforce

Coordinate technicians, schedules, and field activities with real-time visibility.

Job Scheduling

Live Tracking

Offline Mobile App

Ahmed K. · Al Barsha zone

En route

Sameer P. · DIP zone

On site

Joseph M. · Marina zone

Completed

Customer Management

Field CRM

Manage customers, sales opportunities, and service relationships.

Leads & Quotations

Full Service History

WhatsApp & SMS updates

Al Naseem Hotel

HVAC contract · Dubai

Quote sent

New

2 quotes

Sent

20,000 AED

Won

6 jobs

WhatsApp · R. Sultan

"Can we get the quote for the chiller service contract by Thursday?"

HOW IT WORKS

Get Started in Three Simple Steps

Import & Connect

Import customers, jobs, and team data or connect your existing tools to keep operations synchronized from day one.

The Core Takes Over

The Core uses AI-powered automation to coordinate teams, optimize workflows, and keep every operational record synchronized.

Everything Stays in Motion

Customers receive timely updates while reports, invoices, and records are created automatically as work progresses.

INTEGRATIONS

Integrate Your Existing Tools

Connect Zentid with the business tools you already rely on, keeping data synchronized and workflows running without unnecessary manual effort.

No complex setup or lengthy implementation.
Expand integrations as your business continues growing.

BUSINESS OUTCOMES

The Results of Connected Operations

Faster Job Completion

Reduce delays, eliminate unnecessary admin tasks, and help teams complete more work each day without increasing complexity.

Better Workforce Visibility

Track technician activity, job progress, and team availability in real time to improve coordination and decision making.

Reduced Admin Work

Automate repetitive processes across your operation and reduce administrative workload by up to 40% in many service environments.

Faster Reporting

Generate professional service reports in minutes instead of hours, keeping customers informed and teams focused on delivery.

Improved Customer Experience

Deliver professional quotes, reports, and real-time updates that create a more consistent and reliable customer experience.

Full Operational Control

Make better business decisions with complete visibility across jobs, teams, customers, pipeline activity, and performance.

AI BUILT IN

Meet Your AI Operations Assistant

Use Zen AI to schedule jobs, improve reports, respond to enquiries, and automate routine tasks across your field operations.

Dedicated AI Chat Assistant
Create Jobs & Quotations Instantly
Generate Better Service Reports
Automated Customer Responses

ZenAI

Here are the 4 high-priority jobs currently stuck in a pending status.

ID	CLIENT	TIME IN PENDING	RISK LEVEL
WO - 524	Kathryn Murphy	3h 15m	Critical
WO - 452	Jenny Wilson	2h 45m	High
WO - 521	Esther Howard	2h 20m	High
WO - 514	Brooklyn Simmons	2h 05m	High

CUSTOMER RESULTS

Real Results Across Field Operations

Explore how service businesses transformed daily operations and achieved measurable business outcomes.

0%Faster Reporting

Field Productivity

""We finally have clear visibility into what's happening in the field, with proper updates and accountability after every job.""

Mohammed Rafi, Manager

0%Better Operational Visibility

Business Intelligence

""Everything flows smoothly now, from creating quotations to completing work orders and delivering professional service reports.""

Ajeem, Manager

0%Less Manual Work

Process Automation

""Scheduling technicians and tracking their progress has become much easier, helping us respond to customer requests much faster.""

Nikhil, Managing Director

0xFaster Job Coordination

Workflow Efficiency

""Field attendance hass become much more easier. We always know who's working, where they are, and when they checked-in and checked-out.""

Dany D'Souza, Managing Director

0%Faster Customer Response

Client Communication

""Customer complaints are assigned quickly, and our team completes and closes jobs much faster than before.""

Suhair, Operations Manager

INDUSTRIES

Designed for Real Industry Challenges

HVAC & Refrigeration

Solar & Renewables

Electrical & Plumbing

Telecom & Utilities

Facilities & FM

Cleaning & Pest Control

HVAC & Refrigeration

Solar & Renewables

Electrical & Plumbing

Telecom & Utilities

Facilities & FM

Cleaning & Pest Control

WHY ZENTID

Why Service Teams Choose Zentid

Mobile First

Access the same information from any device, online or offline, across office and field teams.

End-to-End Visibility

Monitor jobs, teams, customers, and business performance from one connected operational dashboard.

Easy Adoption

Get started quickly with intuitive workflows, simple setup, and minimal disruption to daily operations.

Scalable Architecture

Start with one product today and expand into additional capabilities as your business grows.

Real-Time Insights

Make faster decisions with live operational data, performance metrics, and business insights.

WhatsApp Native

Send automated updates, reports, and notifications through WhatsApp to customers and field teams.

MOBILE APP

Field operations in your pocket

Give technicians instant access to the tools, information, and workflows they need in the field. Complete jobs, capture documentation, and update progress from anywhere while managers maintain complete operational visibility in real time.

Access schedules, jobs & customer information
Capture photos, forms & signatures on-site
Work offline and sync automatically when reconnected
Keep managers updated with real-time job progress

INSIGHTS

Expert Insights for Service Businesses

FAQ

Frequently asked questions

Zentid Field OS is a connected platform that brings service delivery, workforce management, customer operations, and reporting into one system. It is designed for service businesses that want greater visibility, control, and efficiency across their operations.

The Zentid Field operating system will help field teams to gain greater control over their operations. It connects teams, customers, reporting, and service delivery in one platform, helping improve efficiency, visibility, coordination, and overall business performance.

No. You can start with the product that best fits your current needs and add others as your business grows. All products are built on the same platform and work together seamlessly.

Yes. You can try Field AI Reports for free and experience how AI-powered reporting helps reduce manual work and generate professional reports faster.

Yes. Technicians can access jobs, complete forms, capture photos, collect signatures, and update work records without an internet connection. Data automatically syncs when connectivity is restored.

Yes. Zentid integrates with WhatsApp to help businesses send job updates, notifications, reminders, and customer communications directly through the platform.

Yes. Zentid can connect with a range of business tools, including calendars, accounting software, communication platforms, and other operational systems to keep information synchronized.

Most businesses can get started quickly. The timeline depends on your requirements, data migration needs, and product configuration, but our team supports you throughout the implementation process.

Everything you need to know about Zentid. Can't find the answer you're looking for? Feel free to contact us