20 Minutes to Almost Zero: How Zentid Rebuilt Green Thermal's Reporting

The Problem: The work was getting done. Reporting was slowing everything down.

Green Thermal had a growing field operation across Dubai, Sharjah, and Ajman, with around 500 clients and roughly 20 jobs each week. The technicians were completing the work, but closing each job still depended on a manual office process.

The old workflow

1. 01Job completed in the field
2. 02Technician shares job details
3. 03Office team collects the information
4. 04Report is prepared manually
5. 05Report is sent to the client

Preparing each report took around 20 minutes of manual office work. Reporting became a time-consuming task, especially with three office staff who are supporting the operation. As the number of jobs and clients grew, the issue was no longer completing the service. It was everything that had to happen after the technician finished the job.

The Solution: A Faster Way to Close Jobs

The goal was to make the work completed in the field flow directly into the office without the same information being handled and recreated manually. When Zentid was introduced, the process became connected from the work order through to the final service report.

How Zentid changed the workflow

1. Work orders organised the job

Each service job could be managed through Zentid, giving the team a clearer record of what needed to be done and what happened on site.

2. Technicians captured the job in the field

Instead of sending information back to the office team to turn into a report, technicians could record the required job details directly through the field app.

3. Reports were generated automatically

The report structure was customised around Green Thermal's requirements. Once the required information was captured, the report no longer needed to be recreated manually by the office team.

4. The office had better visibility

The team could see job information and service records in one place, making it easier to manage completed work and close jobs.

The biggest change was simple: the report became part of the workflow instead of a separate task after the workflow.

The Adoption Story

How Green Thermal Adopted Zentid

01|Started Small

The team started using Zentid without formal training.

02|One Technician First

One technician learned the app and became the starting point for the team.

03|Learn Together

He helped the other technicians get started with Zentid.

04|Office Team Takes Over

The office team learned the system and became strong users of scheduling.

05|Built Around Their Workflow

Zentid customised the reports to match Green Thermal's needs.

The Impact

Less time reporting. More time running the operation

Green Thermal could close jobs faster and keep service information easier to access, with reporting no longer requiring the same manual office work.

The biggest change was the time saved on every report. What once took around 20 minutes of manual preparation now takes almost no office time.

The team also saw improvements across the wider workflow:

• Faster job completion: Shahid estimates jobs are completed around 40% faster.
• Better scheduling: He estimates scheduling efficiency has improved by around 2×.
• Better visibility: Technicians can see their own work records, while the office has clearer visibility of completed jobs.
• Easier job closeouts: Reports move through the workflow without the same manual preparation.

Before & after Zentid

Where They Are Today

A bigger operation, without the same reporting burden

Green Thermal has grown from 8 to 16 team members while continuing to serve around 500 clients across Dubai, Sharjah and Ajman. The team now manages roughly 20 jobs each week, with reporting no longer creating the same manual workload for the office.

What's Next

Green Thermal's next step is to continue building on the connected workflow as its operation grows. Now, the team has a stronger foundation to manage more work without adding the same administrative burden.